On July 22, at 16:00, Uzbekistan will host an open online discussion aimed at collecting public opinions and suggestions on key issues related to the quality and security of the country's digital infrastructure. Format-voice chat on the official Telegram platform, initiated by the state inspectorate "Uzkomnazorat".
The agenda includes topics related to the quality of electronic public services, the reliability of mobile communications, the stability of the Internet, the state of postal and landline telephone communications, as well as issues related to television, radio broadcasting and information security.
The voice chat format is a relatively new practice in communication between government agencies and the population of Uzbekistan, but in the context of increasing digitalization and reforms in the public service sector, it is becoming more relevant. The country is committed to increasing transparency and accountability — key elements of modern public administration.
By collecting opinions directly from service users, the authorities are able to respond specifically to problems related to both technical failures and bureaucratic barriers. At a time when mobile and Internet communications have become critical infrastructure, such sessions can play the role of an indicator of tension and the level of public confidence in digital institutions of the state.
With the expansion of electronic services-from business registration to obtaining medical certificates online-the need for high quality and uninterrupted operation of these services also increases. Uzbekistan, where the Internet penetration rate has exceeded 80 percent, is in the process of actively transitioning to a "digital state" model, and transparent feedback mechanisms are becoming an integral part of this transformation.
Citizens interested in improving the quality of services or facing specific problems will be able to directly ask questions, make suggestions, or report complaints. Such an open dialogue model can potentially influence the adjustment of technical regulations, modernization of networks, and improvement of the regulatory framework.
The Uzkomnazorat initiative may become a precedent for other regulators who are looking for new formats of interaction with society, rejecting formalism and striving for real user involvement in the process of service development. The focus is not only on the technological side, but also on trust, which is formed at the intersection of responsibility and transparency.
Any citizen who has questions or suggestions in these areas can participate in the voice chat. This is an opportunity not only to be heard, but also to influence specific aspects of the country's digital transformation.
