Uzbekistan: Online ambulance tracking system introduced in Tashkent

A digital system for tracking the movement of emergency medical teams in real time has been launched in the capital of Uzbekistan. The innovative service is designed to increase the transparency of the emergency service and optimize the process of interaction between patients and dispatching services.

The mechanism of operation of the new solution is simple: after making a call to the emergency number, the applicant's phone automatically receives an SMS message containing a link to a map with the current location of the sent team and the estimated time of its arrival. Data is displayed on the basis of real-time GPS monitoring, which allows you to track the movement of the car up to the moment of arrival to the patient.

The project is being implemented as part of the digital transformation of the healthcare sector and is aimed at reducing the burden on ambulance dispatch centers, as well as increasing the level of public confidence in the emergency response system. Eliminating the need for repeated calls to call centers to clarify the call status contributes to a more rational distribution of operators ' time and resources, especially in high-load conditions.

Previously, such digital solutions were implemented in pilot modes in individual institutions, but the launch of a unified monitoring system in Tashkent means a transition to a standardized format of public services based on modern IT tools. Further development of the project provides for integration with electronic medical records and automated systems for recording requests.

The initiative is part of a large-scale program to digitalize the infrastructure of emergency medical care and is in line with the national strategy for the development of e-health. The introduction of tracking technology not only improves the efficiency and quality of medical response, but also contributes to the formation of a more transparent and accountable model of interaction between public services and the population.